ECCI WEBSITE PRIVACY POLICY (Website Users & Subscribers)
Eltham Town www.elthamtown.com.au
Operated by the Eltham Chamber of Commerce & Industry Incorporated
- Introduction
The Eltham Chamber of Commerce & Industry (ECCI) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use the Eltham Town website, engage with our social media, or subscribe to receive communications.
- What Information We Collect
In accordance with APP 3 (Collection of Solicited Personal Information), we may collect:
🔹 Personal Information
- Name
- Email address
- Phone number (if provided)
🔹 Website Usage Data
- Pages visited
- Time spent on site
- Referral source (e.g. social media, search engines)
- Device and browser type
🔹 Communication Data
- Newsletter subscriptions
- Contact form submissions
- Social media interactions
- How We Collect Information
We collect personal information:
- Directly from you when you submit forms, subscribe, or contact us
- Automatically through website analytics and cookies
This collection is undertaken in accordance with APP 3 and APP 5 (Notification of the Collection of Personal Information).
- How We Use Your Information
In accordance with APP 6 (Use or Disclosure of Personal Information), we use your information to:
- Respond to enquiries
- Send newsletters and updates (where you have subscribed)
- Share community news, events, and promotions
- Improve website functionality and user experience
- Analyse website performance and campaign effectiveness
We will not use your personal information for unrelated purposes without your consent and we will never share your information with any third party without your explicit consent.
- Analytics & Tracking
We use tools such as:
- Google Analytics
These tools collect aggregated, non-identifiable data regarding website usage, including:
- traffic sources
- user behaviour
- content performance
We may also use tracking links (UTMs) in emails and social media to measure engagement.
- Email Communications
If you subscribe to receive updates, we may send:
- newsletters
- local events and community updates
- occasional promotional content
In accordance with the Spam Act 2003 (Cth):
- communications are only sent where consent has been provided
- you may unsubscribe at any time using the link provided
- Storage & Security of Information
In accordance with APP 11 (Security of Personal Information), we take reasonable steps to protect your information from:
- misuse
- interference
- loss
- unauthorised access, modification, or disclosure
Wherever possible, ECCI stores personal data on Australian-based servers or with providers that maintain Australian data centres.
ECCI prioritises the use of Australian-based data storage providers wherever reasonably practicable.
Where third-party providers are used, we take reasonable steps to ensure they implement appropriate security and data protection measures consistent with Australian privacy obligations.
- Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose information to trusted third-party service providers, including:
- website hosting providers
- email and communication platforms
- analytics services
Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure compliance with APP 8 (Cross-border Disclosure of Personal Information).
- Access & Correction
In accordance with APP 12 and APP 13, you may request to:
- access your personal information
- correct or update your details
To request access or corrections, please contact us using the details below.
- Cookies
Our website uses cookies to:
- improve user experience
- analyse website traffic
You may choose to disable cookies via your browser settings.
- Third-Party Links & Social Media
Our website and social media channels may contain links to external websites or platforms.
We are not responsible for the privacy practices of third-party websites or social media providers.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements.
The latest version will always be available on our website.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Eltham Chamber of Commerce & Industry INC (ECCI)
📧 Secretary: admin@elthamtown.com.au
📧 Treasurer: accounts@elthamtown.com.au
PO Box 3023, Eltham VIC 3095, Australia